Our Services
Full-time, Part-time, Graveyard
What Our VM Receptionist Delivers
Virtual Medical Receptionist
Here’s what you can expect:
- Prompt, friendly assistance with all calls, emails, and patient inquiries — 24/7 coverage, including evenings and weekends.
- Seamless appointment scheduling, confirmations, and updates through secure healthcare systems.
- Accurate, confidential management of patient records and documentation.
- Clear information about your treatments, procedures, and clinic policies.
- Hassle-free coordination between you, our medical team, and any external providers.
- Helpful reminders, follow-ups, and support for billing or insurance questions.
- A courteous, compassionate approach every step of the way.
Virtual Medical Receptionist Qualification
- At least 2 years of healthcare/clinical experience
- Familiarity with EHR/EMR systems (preferred)
- Willing to work U.S. hours
- Excellent English communication skills
- Stable internet connection & dedicated workspace
- Detail-oriented and able to multitask efficiently
Full-time, Part-time, Graveyard
What Our Health Admin Delivers
Health Admin Assistant
- Oversees appointment bookings, adjustments, and follow-ups to keep your care plan on track.
- Ensures all patient records and documents are securely updated and organized.
- Supports billing processes, verifies insurance details, and assists with claims to make payments simple.
- Upholds healthcare standards and privacy regulations to protect your information.
- Coordinates communication and workflows between medical teams for smooth operations.
- Identifies ways to streamline systems and enhance your experience behind the scenes.
- Reviews data and reports to ensure care is delivered efficiently and accurately.
- Bridges communication between patients, providers, and administrative departments.
Virtual Health Admin Assistant Qualification
- At least 2 years of healthcare/clinical experience
- Familiarity with EHR/EMR systems (preferred)
- Willing to work U.S. hours
- Excellent English communication skills
- Stable internet connection & dedicated workspace
Full-time, Part-time, Graveyard
What Our Billing Assistant Delivers
- Generates and issues clear, precise invoices for all patient services.
- Prepares, submits, and follows up on claims to ensure timely reimbursements.
- Maintains up-to-date billing records, verifies balances, and addresses billing questions.
- Records payments from patients and insurance providers and matches them to invoices.
- Identifies and resolves any billing errors, discrepancies, or claim denials quickly and accurately.
- Works closely with healthcare staff to confirm services, codes, and coverage details.
- Ensures all billing practices follow current healthcare regulations and protect patient privacy.
- Assists with billing reports and account summaries to keep financial information clear and organized.
- Provides professional support for any billing questions, payment plans, or outstanding balances.
Virtual Health Billing Assistant
Virtual Health Billing Assistant Qualification
- At least 2 years of healthcare/clinical experience
- Familiarity with EHR/EMR systems (preferred)
- Willing to work U.S. hours
- Excellent English communication skills
- Stable internet connection & dedicated workspace
Designed by Doctors, for Doctors
Why Physicians Trust RemoteMD Assist
Dr. Edwin Yau is a board-certified Family Medicine physician with over 16 years of experience delivering patient-centered care. Driven by a commitment to help medical practices work smarter, he partners with RemoteMD Assist to ensure its virtual medical assistant services uphold the highest clinical and ethical standards.
As a practicing physician himself, Dr. Yau relies on RemoteMD Assist in his own clinic and advises the team on practical workflows, compliance, and patient safety — empowering hundreds of fellow physicians and practice owners to reduce administrative burdens and stay focused on what matters most: providing exceptional care to their patients.